What's Included in Attendee Support:

- Custom responses to all event inquiries based on your FAQ and brand voice.
- Custom setup of Automated Chatbot with your logo and branding.
(trained on your company and event information from your website, ticketing pages, and information you provide us)
- Dedicated team of support agents responding to inquiries 7 days a week from 8 AM - 5 PM PST.
(If extended or different support hours are needed, we can work out a custom package for you.)
- Dedicated Brand Manager to ensure our team's responses and chatbot are consistently up to date.

How it Works
- After this form is filled out, you'll be able to schedule a call with our Attendee Support Manager to talk through the specifics of your support needs.
- Once you're ready to sign up, we'll have you fill out some paperwork and a questionnaire for your event(s) that will help us get your channels and responses set up.
- After the questionnaire is filled out, we will schedule a set up call with your Brand Manager to go over all the details, review our escalation process, and set up the email forwarding, social media connection, etc.

Support Duration
- Attendee Support starts the day you launch your event tickets on TicketSpice and will conclude one week after your event(s) end. 
- Should you have multiple events or another event launching before the last event ends, we will continue support through the following events until you have a break in selling tickets.