Before you get started

Filling out this form will take between 20-45 minutes
Your answers will not save if you close the window and can't be edited after submission. Please plan on completing this in one sitting.
You can answer each question in 500 characters or less (exceptions are noted)

Applicant Information

Name

Phone Number

Yes, it's okay to send me text messages including confirmations, changes, and updates. Message frequency varies. Message and data rates may apply. View our terms of service & privacy policy.

How did you hear about this job opening? If you have a connection or referral, please include their name.

Are you bilingual? If so, please specify the languages you are fluent in.

Resume

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Please list the city and state in which you live

Tell us more about you

Why do you want to work at Webconnex?

What makes you great at customer service? Include an example, if applicable.

What books or podcasts are you reading or listening to and what is something you’ve learned from them?

What is a skill or area of your work life you recently improved and why?

If you could change one thing about your last boss and culture what would it be?

Describe the most frustrating person you’ve ever worked with...

Tell us about something you've accomplished that you're proud of and why.

Explain a time you made a mistake at work and how you handled it.

Tell us about a time you went above and beyond to get a job done.

Tell us about the last time you received feedback.

Work Questions

Tell us about your experience being micromanaged.

Tell us about a time you were on a team where a team member wasn't pulling their weight.

Rate your work ethic

Help this customer

We often communicate with our customers in writing. Please read the question and provide your best response is the space below.

Dear Webconnex,
I'm having an issue. Every night I make a peanut butter sandwich for lunch the next day, but it's always getting soggy. I've tried everything I know to do to get the perfect balance of salty and sweet (without compromising the bread) but it's just not working out. What do you recommend?

- Eric

Your Response To This Customer

An important part of the Customer Success role will be to help guide customers through steps of a process. Please create a short “how to” explaining a feature in any software product that you are already familiar with. For example, how to set up an out-of-office response in gmail or how to create a reel on Instagram, etc.

Please create a short 1-2 min Loom video showing your screen and explaining the same feature you wrote about above. Add a link to the video below. (Note: The free version of Loom will allow you to make a 1-2 min video without the need for a paid subscription.

Create a loom account here.

Not required, but good to know

Your Enneagram Number

Your Top 3 Strengths-Finders Strengths

Your Myers Briggs Type

Bonus Question! What's your favorite movie?

Bump your resume towards the front of the line by uploading a selfie video telling us about your biggest peeve.

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If there is anything else you'd like us to know about you, feel welcome to share it here. PS - If you are interested in multiple positions, there is no need to submit multiple applications. Simply list the positions you are interested in here.

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Apply to work for Webconnex

CUSTOMER SUCCESS MANAGER APPLICATION

Applicant Information

Tell us more about you

Work Questions

Help this customer

Not required, but good to know